ORDER STATUS & CONFIRMATION
You'll receive two emails after you place your order and provide us with a valid email address:
The first confirms that your order was received. This email will arrive within about 24 hours.
The second confirms that your order was shipped from our ship/shop
CHANGE IN YOUR ORDER STATUS
Occasionally, our supplies may vary and can cause a delay in production.
We'll notify you by email immediately.
RETURN & EXCHANGE POLICY
Return or exchange for defective merchandise can be made by mail. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit.
Conditons of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
*** WE ACCEPT RETURNS ON ACTUAL DEFECTS ONLY.
RETURN & EXCHANGE PROCEDURES
1 - Notify us by email at: firstname.lastname@example.org, and include the following:
Identify items - SKU CODE / Order Confirmation number
Write the quantity and reason for each return
Take a picture of the defect(s) *Required.
Attach the receipt from your purchase(s) for the item(s) you wish to return.
2 - Prepare your package:
Place the copy of the invoice into package.
Seal package securely.
Affix a shipping label to the packaging.
3 - Ship your package
Take your package to a drop off location. Address your package to the address below:
9 Ch. Clifford
Mayo, Qc J8L 4G8
Vision ANChored collects personal information about you for no other purpose then to facilitate the costomer service that we can provide to you from this website and for shipping proceedings. This Policy covers our online experiences including our website (and mobile app). If our information practices change, we will post an updated Policy on our website. You can tell if the Policy has changed by checking the revision date that appears at the bottom of this page. You can browse our site without providing any personal information, although it may be required for check out. We do not share your personal information with any outside companies or third parties.
CREATE AN ACCOUNT
By creating an account and saving your information, you will be able to:
Review past order details
Save frequently used addresses
Get the latest on new arrivals and sales
To create an account you must have a valid email address. If you'd like to create an account now and enjoy these benefits.
SAVING BILLING & SHIPPING INFO
When saving your billing and shipping info, enter your billing address exactly as it appears on your credit card statement. Incomplete or incorrect info may slow order processing. A phone number is required in case of delivery problems.
USING YOUR ADDRESS BOOK
You can save frequently used addresses for yourself and the friends and family you shop for. We will not contact you or your address list unless we have a specific question about a delivery.
COMMENTS & COMPLAINTS
We welcome any comments via our contact form in our Parley tab / Chat box / Email.
Complaints will be addressed according to our shop's courtesies. Customers can expect to hear back within 3 business days.